Our COMODO security certificate and Authorize.net gateway is registered under Beneficial Botanicals.
PAYMENT METHODS
We do not ship C.O.D. Credit Cards accepted - MasterCard or Visa
ORDER CHANGES
Once your order has been submitted online, you may make a change by submitting an email alerting us to the change within 24 hours of submission.
SHIPPING & HANDLING
Charges are based on the weight of your order and calculated for you during check out. To figure shipping & handling for the items before entering payment info, just proceed into the secure checkout area to enter the address for shipment. Choose an option. Scroll down to click "Submit". The shipping amount will appear in the calculation with the total. To see a recalculated shipping option, just go back to the previous page and choose a different shipping method from the drop down box, then click submit again. If you do not select a shipping option from the drop down box, the default option will be used for your order.
International Orders: If your order is to be shipped outside the United States, we will send it by Airmail and insured when we deem it to be necessary. Delivery times are not guaranteed and are regularly subject to unexpected delays in some foreign countries. Customers with orders shipped internationally are responsible for all duties and taxes.
DELIVERY TIME
Our turnaround time in-house can be as much as 3 business days, but may be faster depending on what is ordered. Mail transit time depends on the service selected, holidays, and weekends figured into the delivery time. You can expect to receive an automated shipment confirmation via email when your order is entered into the USPS or UPS system.
Christmas Orders must be submitted by December 15th for delivery by UPS, Priority Mail and Express services. You must choose the right shipping option in the drop down box when checking out to expedite your order.
BACK ORDERS
We do our best to keep all of our items in stock for reasonable turnaround time on your order, however, back orders do occur. Back-ordered items are shipped as soon as they are restocked, with no additional shipping charges.
RETURNS, EXCHANGES & REFUNDS
Books and videos are not accepted for return, exchange, or refund. All other items are subject to express verbal permission for return or exchange with reasonable consideration, within 30 days, and in resalable condition. Return and/or exchange shipping will be paid by the purchaser. Original shipping charges are non-refundable.
OVERPAYMENTS & CREDITS
If you have an overpayment or credit on your account, we will carry the balance until your next purchase is made and apply it accordingly. Evidence of overpayment credit is always shown on the invoice from which it was generated.
ONLINE ORDER QUESTIONS
If you have any questions about ordering, please feel free to contact us.