FINDING STUFF
SEARCHING
From the main search bar at the top, you can search all pages, references, blogs, and products. Additionally, you can search in the store for key words related to products.
FINDING INFORMATION
Herbal information for each plant tincture is now located directly on the product page with “file tabs” to conveniently read about use, dosage, precautions and references. Other helpful and interesting information can be found in our Reference Materials and Blog articles listed on the right side bar, all of which are searchable. Links to Contact Us, About, Product FAQ, Ordering Information and Help are in the footer of each page.
REGISTERING & SIGN IN
You may want to register to start a customer account so you don’t have to enter your billing and shipping details each time you’re here. Once you do, you can then use the “favorites” option as a way to remember what products you might want on a return visit. Plus, you can always see what you’ve already ordered or check on a pending order from your order history.
ACCOUNT PASSWORD RECOVERY
We can’t see your password, but it’s easy to get an automated email to give you the opportunity to create a new one from the Sign In screen. Just click to Sign In and “Forgot your password?”. From there, just follow the instructions.
ORDERING INFORMATION
Payment Methods, Order Changes, Shipping, Delivery Time, Tracking, and much more can be found from the “Ordering Information” link at the bottom of any page.
SHIPPING OPTIONS
When you check out, you’ll have a chance to look at and select from all the options for shipping based on the weight of the packaged order. If you’re signed in with your customer account you’ll notice that prior to checking out, the shopping cart will show you one of the shipping options for an address you have registered. Click on the “change” button to view and select from all of the shipping options in a pop-up window.
SALES TAX FOR MISSOURI
Sales tax is only charged for orders shipped to addresses in Missouri. So even if you have a Missouri billing address, but your order is shipped to an address in Illinois (for example), you will not be charged Missouri tax. The tax rate, determined by our location in Missouri, is 6.475%
CONTACTING A REAL PERSON FOR HELP
Beneficial Botanicals is rated very high for customer service and strives to keep it that way! It’s rare these days to find some of that “old-fashioned goodness” in business practices. We want you to be able to reach a live person if it’s what you need, as well as get a fast turnaround time on shipment for your orders. There are three ways to get in touch with us. Start by clicking on the “Contact Us” link at the bottom of any page. From there you can send a message by email, call by phone, or find our postal address to send a letter. Though our business hours are 7:00 am to 5:00 pm CST M-F we are still working in and around those hours to ensure our standards are met. If you would like to call by phone instead of sending a message, the best time is between 7:00 am and 12 noon Central Standard Time (CST).
RETURNS, EXCHANGES & REFUNDS
Once your order has been submitted online, you may make a change by submitting an email alerting us to the change within 12 hours of submission. Books and videos are not accepted for return, exchange, or refund. For all other items, you’ll need to contact us for permission and direction on return or exchange within 30 days from the order date. Products must be in resalable condition and seal unbroken. For returns, exchanges, and refunds, additional shipping is paid by the customer. Original shipping charges are non-refundable.
QUESTIONS YOU MAY HAVE
Do I need to register before putting in an order?
No, you don’t but you might like to for all the conveniences!
Do I have an existing customer account?
If you think you set one up, but you don’t seem to be able to find it when you click on “Sign In”, then the original registration may have been set up with a different email that you have or there was an error when you entered the email address. You can always register a new customer account at any time but if you need further assistance, just send us a message through the “Contact Us” link located at the bottom of any page.
Can I view my past orders?
Yes, if you set up a customer account and were signed in when you put in your orders. To view orders, just sign in and you will see the orders there.
Do I need to have a PayPal account to order?
No, you don’t need to have a PayPal account to process an order. The checkout will take you to PayPal, but there is an option to pay with a credit card.
Can I pay with any credit card?
Yes. There will be an option to pay with a credit card through the PayPal processing service.
Where’s my package or tracking number?
A shipment notice with tracking number will come to you by email from Stamps.com as we post your shipment. If you did not receive a notice from Stamps.com, just let us know by sending a message through the “Contact Us” page and we’ll send you the tracking number by reply email. A confirmation of shipment will also be displayed in your order history if you have registered a customer account at Beneficial Botanicals. All orders reflecting a date of delivery shown in the tracking history do not qualify for re-shipment consideration.
How do I use the tracking number to track my package?
When you have a tracking number that is linked, you can just click on it to see the location of your package. If you have a tracking number that is not linked, or you don’t feel comfortable clicking on one that is linked, you can enter the number on the usps.com website to see the package location.
How fast do you ship?
Typically we have a very short turnaround time of 12 to 24 hours for shipment of orders from Beneficial Botanicals, though sometimes there are unexpected delays that may add an additional 24 hours. You should also expect to add additional days for Sundays and U.S. holidays.
Where are you shipping from?
Missouri, United States
How do I place a specialized order?
If you have an order that includes exchanges, special discounting, or other exceptions please contact us to send you a custom PayPal invoice from which you can pay.
Do you charge sales tax for my state?
Missouri is the only state for order shipment addresses that will generate a sales tax of 6.475%.
What about security and privacy?
Our entire website is secured through an SSL security service for the domain beneficialbotanicals.com. You can always verify this if you check and see the padlock icon on the left side in the URL bar, or noting the prefix https:// in the URL at the top of the screen. Your security and privacy is important to us at Beneficial Botanicals. We only use the information you provide when placing an order to complete that order, or when assisting you with support questions. We never share customer information with outside parties. To see the full Privacy Policy, follow the link provided at the bottom of any page.
