Ordering Information
PAYMENT METHODS OFFERED
Credit cards are accepted through PayPal secure payment from our shopping cart. You don’t need to have a PayPal account. The check out will take you to PayPal where you can choose how you’d like to pay for your order.
Please note: We do not ship C.O.D.
ORDER CHANGES
Once your order has been submitted online, you may make a change by submitting an email alerting us to the change within 12 hours of submission.
SHIPPING & HANDLING
When you check out, you’ll have a chance to look at and select from all the options for shipping based on the weight of the packaged order. If you’re signed in with your customer account you’ll notice that prior to checking out, the shopping cart will show you one of the shipping options for an address you have registered. Click on the “change” button to view and select from all of the shipping options in a pop-up window, or select an option during the checkout process. Sometimes there will only be one shipping option due to the weight and least expensive option. Select one of the shipping options (if only one option, select it) and click “submit” to proceed to payment information.
International Orders: If your order is to be shipped outside the United States, we will send it by the shipping option you have selected. Delivery times are not guaranteed and are regularly subject to unexpected delays in some foreign countries. Customers with orders shipped internationally are responsible for all duties and taxes. If you do not choose Priority Mail International, transit times can be as long as 3 weeks. Packages to Canada by First Class Mail are currently taking about 10-14 days.
DELIVERY TIME
We are shipping from Missouri which works out well for fast shipping times in all directions around the USA. Typically we have a very short turnaround time of 12 to 24 hours for shipment of orders from Beneficial Botanicals, though sometimes there are unexpected delays that may add an additional 24 hours, excluding weekends and holidays. Mail transit time depends on the service selected, holiday delays, and weekends figured into the delivery time. You can expect to receive an automated shipment confirmation with tracking number via email when we have shipped your order.
Christmas Orders must be submitted by December 15th for delivery by Priority Mail or Express services. You must choose the right shipping option in the drop down box when checking out to expedite your order.
TRACKING & DELIVERY
An automated email with tracking will be sent to the email address you provide. All orders reflecting a delivery date shown in the tracking history do not qualify for re-shipment consideration. If you do not receive an automated email with a tracking number, please let us know so we can provide the information for your order.
REFUSING A PACKAGE
Please be aware that if you refuse a shipped package containing an order which you have placed, compensation for the returned items will not be given. Express verbal permission for return or exchange is required. (see Returns, Exchanges, & Refunds)
BACK ORDERS
We do our best to keep all of our items in stock for reasonable turnaround time on your order, however, back orders do occur. Back-ordered items are shipped as soon as they are restocked, with no additional shipping charges.
SALES TAX
Sales tax is automatically applied only to orders with a Missouri shipping address at the rate of 6.475%.
RETURNS, EXCHANGES & REFUNDS
Books and videos are not accepted for return, exchange, or refund. All other items are subject to express verbal permission for return or exchange with reasonable consideration, within 30 days, and in resalable condition. Returns meeting these requirements are accepted from United States addresses only. International orders are not eligible for return due to re-entry custom fees. Return and/or exchange shipping will be paid by the purchaser. Original shipping charges are non-refundable.
OVER PAYMENTS & CREDITS
If you have an over payment or credit on your account, we will carry the balance until your next purchase is made and apply it accordingly.
ONLINE ORDER QUESTIONS
If you have any questions about ordering, we’re always here to help. Click on the “Contact Us” link at the bottom of any page.
